Castle Quail     

Terms and Conditions

All prices on our website are exclusive of delivery charges.   

All items are subject to availability
The total price for the goods and delivery on your order will be stated at the time of order (unless excess delivery charges are required - applies to certain areas).
We are entitled to adjust our prices at any time including the change in price being due to an error or omission in the price published for the goods.  If this occurs we will notify you of the correct price and give you the chance to cancel your order. 

All goods remain the property of Castle Quail until full payment within seven days is made and goods are delivered to the customer. 

Castle Quail will dispatch your goods by the most appropriate method.  We will ensure that your goods are correctly packaged before dispatch but cannot accept liability for damage sustained by subsequent mis-treatment or delayed delivery where delivery is by a third party.  

Frozen goods delivery

Frozen food orders will be dispatched Monday to Thursday.  

Orders received on Friday, Saturday or Sunday will be dispatched the following week. 

Castle Quail will package  frozen goods to arrive still frozen.  On receipt of an order for frozen goods, Castle Quail arrange delivery and will inform the customer of the delivery day.  You will be contacted by telephone prior to dispatch to ensure you will be available to receive delivery. 

Delivery of your parcel will be attempted once. If a delivery by courier cannot be made,  the parcel will be returned to the sorting office/courier's depot for collection by yourself.  It is the responsibility of the customer to ensure that somebody is available at the delivery address to receive the frozen food order. Castle Quail accepts no responsibility for frozen food orders defrosted/spoiled because nobody was available to receive the delivery. 

In the event of a frozen delivery not arriving on the agreed day,  the customer is obliged to immediately inform Castle Quail by telephone of the problem. Failure to inform Castle Quail of a  non-delivery of  frozen goods will invalidate any guarantee of safe arrival and customers will not be entitled to a replacement of their order. 

In the unlikely event that your frozen food order does not reach you in satisfactory condition contact us within 12 hours of receipt. We cannot replace or exchange any frozen food reported back to us after this 12 hour period.

We reserve the right to postpone delivery of any frozen food orders which are placed during extreme weather conditions e.g. flood, deep snow, heat wave and the Christmas period. 

If you wish to cancel your order, please contact us at 01760 444256.  
Castle Quail accepts cancellation of orders on the basis that the customer shall reimburse us in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Castle Quail as a result of cancellation. 

Castle Quail returns policy does not affect your statutory rights. 

Returned products must be in perfect condition. Castle Quail will send you an email authorising you to return the goods.  No goods to be returned prior to the customer receiving an authorisation email from Castle Quail.  This email must be printed and retained as proof of authorisation for the return of goods. Our returns address:  Castle Quail The Estate House Narford Norfolk PE32 1JA

When products have been returned to Castle Quail in good condition we will issue a full refund for the products. We will not pay the cost of your return postage. 

The products being returned must be well packaged to avoid damage. We recommend returning the products by a signed-for delivery service. 

Castle Quail will not accept that goods were sent for return by a customer without proof of sending to us or a receipt from a carrier.

Return of goods after 7 days is at the discretion of Castle Q

Under the Consumer Protection (Distance Selling) Regulations 2000,  you have a duty to take reasonable care of any goods you receive.  Under circumstances where this duty has been breached by yourselves, you will be liable for any costs or losses incurred by Castle Quail.